Refund policy

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Here is the complete text of all 6 policies customized specifically for your Shopify store (1z3muu-hn.myshopify.com), selling Showers, Washbasins, and Faucets. All content is provided in detailed, vivid, professional, and original English.

1. Return and Refund Policy

Last Updated: September 13, 2026

At E.D. TEAM CONSULTING (operating via 1z3muu-hn.myshopify.com), we take immense pride in crafting and curating high-grade bathroom fixtures, including precision-engineered showers, elegant washbasins, and durable faucets. We understand that selecting the perfect fixtures for your home or renovation project is a significant decision. If for any reason your purchase does not completely fulfill your aesthetic or technical requirements, our comprehensive Return and Refund Policy ensures a transparent and hassle-free experience.

1.1 Return Eligibility Window

We extend a 30-day return policy, meaning you have exactly 30 calendar days after receiving your item to request a return. To be eligible for a return, your bathroom fixture must fulfill the following strict conditions:

  • The item must be in the exact condition that you received it—unworn, unused, uninstalled, and without any water testing residues.

  • It must be housed in its original, undamaged manufacturer packaging, complete with all included accessories, installation manuals, protective caps, mounting hardware, and spare parts.

  • You must provide proof of purchase, such as your order confirmation number, receipt, or invoice issued by E.D. TEAM CONSULTING.

1.2 How to Initiate a Return

To launch a return request, please follow these simple steps:

  1. Contact our Customer Support Team at [email protected] with your order number, clear photographs or videos of the product and its packaging, and a brief statement detailing the reason for return.

  2. Once your return request is evaluated and approved, our support representative will issue a Return Merchandise Authorization (RMA) number along with comprehensive instructions on how and where to dispatch your package.

  3. Ship the package directly to our designated return warehouse address:

    Official Return Address:

    E.D. TEAM CONSULTING

    Attn: Anne Catherine Demaeght (Return Dept.)

    Aux Bidaux 22, 6767 Rouvroy, Belgium

Note: Items returned to us without prior authorization and an issued RMA will strictly not be accepted or processed.

1.3 Damages, Defectives, and Incorrect Items

Because delicate items like ceramic washbasins or finished metal faucets can sustain transit stress, we strongly advise inspecting your shipment immediately upon arrival. If you open your package and discover that an item is damaged, defective, or incorrect, please alert us within 48 hours of delivery at [email protected]. Include clear photographs showing the outer box, shipping label, and the specific defect or damage. Upon verification, we will promptly send a replacement or issue a full refund at zero additional cost to you.

1.4 Return Shipping Fees & Restocking

  • Defective or Store Error: If the return is caused by a damaged item, manufacturing defect, or order error on our part, E.D. TEAM CONSULTING will provide a prepaid shipping label or reimburse all reasonable return shipping costs.

  • Customer Preference / Change of Mind: If the return is initiated due to customer preference, change of mind, or purchasing incorrect dimensions, the customer is responsible for covering all return freight and shipping costs.

  • If returning high-value items such as large washbasins or complete shower sets, we strongly recommend utilizing a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of untracked returned goods.

1.5 Refund Processing

Upon receiving your package at our Belgium return facility, our quality control team will inspect the items to verify their condition. We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days. Please note that your financial institution or credit card issuer may require additional processing time to post the credit to your account.